Frequently Asked Questions
Discover everything you need to know about our fine jewelry collections and services.
What materials are used in Sophie Bille Brahe jewelry?
We exclusively use high-quality materials, including 18K yellow gold and Top Wesselton VVS diamonds. Our pearls are carefully selected freshwater or Akoya pearls, known for their exceptional luster and natural beauty.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Domestic shipping within Denmark takes 1-3 business days, while international express shipping usually arrives within 3-5 business days via DHL or FedEx.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be returned in their original, unworn condition with all packaging and certificates included. Please note that bespoke or engraved pieces are final sale.
Do you offer international shipping?
Yes, we ship worldwide to most countries. Shipping costs and import duties vary by location and will be calculated at checkout to ensure a seamless delivery process.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch. For pearls specifically, clean them with a soft, dry cloth after wearing to remove natural oils.
Can I request a custom size or design?
We offer ring resizing for many of our styles and can occasionally facilitate bespoke requests. Please contact our customer service team directly to discuss specific modifications and lead times.